Terms & Conditions

TERMS AND CONDITIONS FOR THE PROVISION OF GOOD AND SERVICE

Definitions

Authorised Officer: a director of the Company
Contract Sum: the price quoted by the Company for the Goods and/or Services specified and it shall only apply to orders for those quantities or those Services without alteration or amendment.
Company: Out & In Ltd. ( 12650580 )
The Customer: the person, firm or company placing an order or otherwise dealing with the Company.
End User: any third party by whom the Customer is engaged.
Goods: the goods ordered by the Customer from the Company Order. Acknowledgment: Quote Confirmation / Receipt.
The Parties: together the Company and the Customer.
Services: the services ordered by the Customer from the Company.
The Terms: these terms and conditions which shall apply to all contracts between the Parties which shall supersede and override any other terms proposed or stipulated by the Customer regardless of when those terms are proposed or stipulated.
Working Days: a day that is not a Saturday or Sunday, Christmas Day, Good Friday or any day that is a bank holiday under the Banking and Financial Dealings Act 1971 in the part of the UK where the company is registered

TERMS AND CONDITIONS OF SALE

The-Oi Bespoke Garden Studios

These Terms and Conditions (“Terms”) apply to all orders placed with The-Oi Limited (“we”, “us”, “our”) for the design, manufacture, and installation of bespoke garden studios. By placing an order, you (“you”, “the customer”) agree to these Terms.

1. Scope of Agreement

1.1. These Terms govern the sale and supply of bespoke garden studios, including design, materials, manufacture, and installation.
1.2. The nature of our products means they are individually tailored to your specifications and are therefore classed as bespoke goods.

2. Quotations & Orders

2.1. All quotations are valid for 30 days unless otherwise stated.
2.2. An order becomes binding when we receive your signed acceptance and initial deposit.
2.3. Any changes to the design, specification, or installation requirements after confirmation may incur additional charges and may impact delivery timelines.

3. Payments

3.1. A non-refundable deposit (usually 25%) is payable at order confirmation.
3.2. Further staged payments may be required, typically upon start of fabrication and prior to delivery.
3.3. Final balance is due upon completion or as specified in your contract schedule.
3.4. We reserve the right to suspend or cancel any work if payments are not made on time.

4. Bespoke Product Nature

4.1. Our garden studios are custom-made to your unique requirements. As such, standard consumer cancellation rights under the Consumer Contracts Regulations 2013 do not apply once work has begun.
4.2. By signing the order, you acknowledge that production will begin based on your personal specifications.

5. Cancellation Policy

5.1. If you wish to cancel your order, you must notify us in writing.
5.2. As a goodwill gesture, we offer a tiered cancellation policy to reflect the work and costs incurred at different stages.

  • Time Since Order Confirmation Cancellation Charge (% of Total Order Value)
  • Within 7 days 10% (admin/design costs)
  • 8–14 days 25% (plus any special-order materials)
  • 15–21 days 40% (including scheduling & materials)
  • 22–30 days 60% (includes labour preparation or partial fabrication)
  • After 30 days or once fabrication has started 80%–100% (depending on progress)

5.3. We will provide documentation of incurred costs upon request.
5.4. If no cancellation is agreed and work has substantially progressed, the full order value may still be payable.
5.5. Refunds of any remaining balance (after deduction of cancellation charges) will be made within 14 days.

6. Delivery & Installation

6.1. Delivery and installation dates are estimates only. We will make every effort to complete on time but are not liable for delays beyond our control (e.g., weather, supply chain issues).
6.2. You are responsible for ensuring the site is accessible, cleared, and suitable for installation.
6.3. Any preparatory groundworks (if not part of our service) must be completed before our team arrives.

7. Defects & Warranty

7.1. Your studio is covered by a [e.g., 10-year structural warranty] (manufacturers individual warranties are available upon request).
7.2. We warrant that materials and workmanship will be of satisfactory quality.
7.3. Natural variations (e.g., wood grain, colour) are not defects.
7.4. Any issues must be reported in writing within 14 days of discovery.
7.5. The warranty does not cover damage caused by misuse, lack of maintenance, or unauthorised modifications.

8. Liability

8.1. Our total liability is limited to the value of the order.
8.2. We are not liable for indirect or consequential losses (e.g., loss of income, alternative accommodation).
8.3. Nothing in these Terms limits liability for death or personal injury due to negligence.

9. Intellectual Property

9.1. All designs, plans, and branding created by The-Oi remain our intellectual property and may not be reused or reproduced without our written consent.

10. Force Majeure

10.1. We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to extreme weather, material shortages, strikes, or transport disruptions.

11. Governing Law

11.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


The-Oi Ltd
Boulton Road
Solihull
B91 2JU
0121 421 8699
Hello@the-oi.co.uk
www.the-oi.co.uk